Here are the answers to more questions about your Echo devices. Over 200 Amazon Echo Easter Eggs & Tricks.How To Set the Amazon Echo Alarm to Wake You with Music.How To Make and Answer Calls with your Amazon Echo.If you own an Amazon Echo, you’ll frequently discover new features and even some Easter Eggs. On the bright side, your journey will most likely end with this step, as they will be able to help you – even if that means sending you another Echo. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps you’ve already taken. Do not hesitate to contact Amazon customer service. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. When resetting the second-generation of the Echo and the Echo Dot, here’s what you’ll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue.Īfter that, it’s the same drill as with the first-generation devices: the light ring will turn off and on again, then it’ll turn orange, and the device is ready for setup via the Alexa app. Then you can open the Alexa app on your phone and start the setup process over again. When the light ring turns orange, your device will enter the setup mode. Hold it in until the light rings turn on and off again. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors.įind the small hole at the base of the device, insert the tool, and press in the reset button. If nothing else helps, factory reset and starting from scratch will most likely do the trick. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). Still, choosing the right channel should be up to you since both options have advantages. We suggest that you start with a tried and true fix for electronic devices: the restart. Have you established that everything’s okay with your network access? If that’s the case, it’s probably the Echo that doesn’t connect. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes it’s necessary to contact your ISP. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Check the Wi-Fiīefore the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. If the connection doesn’t come back at all, you may need a new Echo. If that doesn’t work, go down the list until the problem is solved. This is the easiest problem to fix and will be covered in the next paragraph. There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi.
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